Technology at CUI Lahore

Information Technology & Services

Powering the academic, research, and administrative mission of COMSATS University Islamabad, Lahore Campus with reliable, secure, and intelligent technology.

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Who We Are

The University's Technology Hub

The Information Technology & Services (IT&S) department is committed to delivering reliable, secure, and innovative technology solutions that support the academic, research, and administrative mission of COMSATS University Islamabad, Lahore Campus. As the University's technology hub, we provide a comprehensive portfolio of IT services that enable students, faculty members, researchers, and administrative offices to work, collaborate, and learn efficiently.

Our department manages the University's digital infrastructure, enterprise applications, cloud platforms, data center operations, classroom technologies, technical support services, and hardware maintenance facilities. With a strong focus on digital transformation, we are continuously adopting emerging technologies, including Artificial Intelligence (AI), to develop smarter, more efficient, and user-centric solutions that enhance productivity and decision-making across the campus.

Our Vision

To be a trusted technology center that drives innovation, operational excellence, and digital transformation by delivering secure, reliable, and intelligent IT services that empower learning, research, and institutional growth.

Who We Serve

Support Built Around the Whole Campus

Our services are designed to support every part of the University community.

Students

Digital learning platforms, internet services, email, portals, technical support, and classroom technologies.

Faculty Members

Classroom IT support, research computing support, software solutions, collaboration tools, multimedia services, and AI-enabled digital platforms.

Administrative Offices

Enterprise applications, workflow automation, infrastructure services, technical support, secure access management, and business continuity solutions.

Our Services

A Full Portfolio of Technology Services

From core infrastructure to AI-driven software development, IT&S keeps the Lahore Campus connected, secure, and productive.

01

Infrastructure Services

We design, implement, and maintain the University's core IT infrastructure, ensuring high availability, reliability, and secure connectivity across the campus.

  • Campus-wide wired and wireless network services
  • Secure internet connectivity
  • Network monitoring and performance optimization
  • Network security and protection
  • Storage and backup infrastructure
  • Identity and access management
  • High-availability server infrastructure
02

Data Center & Cloud Services

A secure, resilient, and high-performance foundation that powers the University's digital ecosystem, with most applications hosted on modern cloud infrastructure.

  • Campus network core infrastructure management
  • Internet gateway & high-speed connectivity
  • Secure cloud-hosted application services
  • Server virtualization & hosted environments
  • Secure remote access and connectivity
  • Email and productivity services
03

Software & Web Development

AI-Driven Digital Transformation
As part of our commitment to innovation, the department is actively integrating Artificial Intelligence into software development. AI-assisted development enables us to accelerate application delivery, improve software quality, automate repetitive tasks, generate intelligent insights from institutional data, and build smarter digital services. By combining modern AI technologies with robust software engineering practices, we continue to develop secure, efficient, and future-ready solutions for the University community.

Enterprise software, web portals, and digital platforms that streamline academic and administrative processes — increasingly built with AI-assisted development.

  • Customized web development for departments & events
  • Administrative applications & timetable services
  • Database design and integration
  • System enhancements, maintenance & integrations
  • MIS support for students, staff and faculty
04

IT Helpdesk Services

The primary point of contact for technology-related support requests, ensuring timely resolution while maintaining uninterrupted operations.

  • User account assistance & password management
  • Software installation and troubleshooting
  • Email support & network connectivity issues
  • System access requests & technical consultation
  • Incident and service request management

Applications Built In-House

Custom platforms developed by IT&S to serve students, staff, and faculty

  • Biometric Attendance Management System
  • Student Facilitation Services
  • Employee Portal (role-based consoles)
  • Query Bank Application
  • Fixed Assets Management System
  • PIMS – IT Accessories & Parts Management
  • Consumable Inventory Management System (under development)
Hands-on Support

Helpdesk, Hardware & Classroom Support

Facility

HEMC

The Hardware Equipment Maintenance Center (HEMC) provides comprehensive maintenance, repair, and lifecycle management services for the University's computing and IT equipment, ensuring reliable performance and extended operational life.

  • Desktop and laptop maintenance
  • Hardware diagnostics and repair
  • Preventive maintenance & component replacement
  • Printer and peripheral support
  • IT asset maintenance & technical inspections
Facility

Classroom IT Support

Modern classroom technologies and multimedia solutions that support teaching, collaboration, conferences, and campus events.

  • Multimedia presentation systems
  • Video & web conferencing solutions
  • Wireless microphone systems
  • Seminar, workshop & event technical support
  • Indoor and outdoor event AV management
Facility

IT Helpdesk

The IT Helpdesk is the central point of contact for technology support, providing timely, professional, and dependable assistance to students, faculty, and administrative staff.

  • Account & password support
  • Software installation & troubleshooting
  • Network connectivity assistance
  • Email and collaboration platform assistance
  • Service request and incident management
Leadership & Contact

Department Leadership

Guiding technology strategy, digital transformation, and campus-wide IT operations at CUI Lahore.

Senior Manager IT
Head of Department

Muhammad Naeem Akhtar

Senior Manager IT

Serving as the primary focal person for Information Technology & Services at COMSATS University Islamabad, Lahore Campus. Directing IT strategy, institutional digital infrastructure, enterprise systems, and technological innovation across all campus operations.

Key Areas of Leadership
  • Strategic direction for campus-wide IT infrastructure and technology roadmap
  • Oversight of network security, enterprise systems, and cloud architecture
  • Spearheading institutional digital transformation and AI integration initiatives
  • Primary contact for departmental inquiries, collaborations, and IT governance
+92 (42) 111-001-007 Ext: 204
naeem@cuilahore.edu.pk
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