Dr. Syed Muhammad Irfan
Assistant Professor, Statistics
Area of Interest: Work Design, Human Resources Management, Organizational Behavior, Quantitative Analysis for Management
Tel # (Off): 111-001-007   (859)


Journal Papers:
1. Syed Muhammad Irfan, Faisal Qadeer, Muhammad Ibrahim Abdullah, Muddassar Sarfraz (2022), "Employer’s investments in job crafting to promote knowledge worker’s sustainable employability: A moderated mediation model", Personnel Review, DOI: 10.1108/PR-10-2021-0704, Impact Factor: 3.228   
2. S.M. Irfan & Faisal Qadeer (2020), "Employers Investments in Job Crafting for Sustainable Employability in Pandemic Situation Due to COVID-19: A Lens of Job Demands-Resources Theory", JOURNAL OF BUSINESS & ECONOMICS, pp: 124-140, Vol: 12, Issue: 2, Standard: 2075-6909, Impact Factor: No    (External URL)
3. Aamina Gillani, Rab Nawaz Lodhi, S.M. Irfan, Zahid Mehmood (2016), "EXAMINING THE RELATIONSHIP BETWEEN SERVICE EXCELLENCE AND CUSTOMER DELIGHT: MEDIATING ROLE OF CUSTOMER SATISFACTION", Science Int, pp: 3983-3986, Vol: 28, Issue: 4    (External URL)
4. Waqas Muhammad, Khalid Mahrukh, Hassan Yasir, Sabri Asim, Syed Muhammad Irfan (2016), "FIXING JOB DEMANDS AS HINDRANCES OR CHALLENGES BY THE MODERATING EFFECT OF PERSONALITY TRAITS: LOOKING INTO THE LENS OF TRAIT THEORY", Science Int, pp: 2819-2829, Vol: 28, Issue: 3   
5. Hassan.Yasir Waqas.Muhammad, Asghar.Saleha, S.M. Irfan, Rauf. Moazam (2016), "JOB ENGAGEMENT OF FACULTY IN UNIVERSITIES OF PAKISTAN: A PERSPECTIVE FROM JOB DEMAND RECOURSE MODEL", Science Int, pp: 2807-2812, Vol: 28, Issue: 3    (External URL)
6. Rozina Shahadat Khan, Ahmad Azam Malik, Muhammad Abid Bashir, Nahaeed Humayun Sheikh, S.M. Irfan,Ayesha Humayun (2016), "MAGNITUDE OF ABORTION AND ITS ASSOCIATED HEALTH CARE SEEKING IN DYAL VILLAGE OF LAHORE, PAKISTAN", Science Int, pp: 3549-3553, Vol: 28, Issue: 4    (External URL)
7. S. M. Irfan, Daisy Mui Hung Kee, R.W. Qureshi, Rashid Hussain (2016), "MEASURING PERFORMANCE OF SMES IN PAKISTAN USING PLS-SEM:EVALUATING MBNQA CRITERIA AS TQM FRAMEWORK", Science Int, pp: 1707-1718, Vol: 26, Issue: 4   
8. SM Irfan, Daisy Mui Hung Kee, Rashid Waheed Qureshi, Rashid Hussain (2014), "IDENTIFICATION OF CRITICAL SUCCESS FACTORS OF TQM IMPLEMENTATION IN HEALTH CARE SECTOR OF PAKISTAN USING PARETO …", Science Int, pp: 2603-2616, Vol: 26, Issue: 5    (External URL)
9. SM Irfan, DH Kee (2013), "Critical success factors of TQM and its impact on increased service quality: A case from service sector of Pakistan", Middle-East Journal of Scientific Research, pp: 61-74, Vol: 15, Issue: 1   
10. Hakeem–Ur–Rehman, Farhan Aslam, S. M. Irfan, Ishfaq Ahmad, Sarfraz Rashid (2013), "IMPLEMENTATION OF QUALITY IMPROVEMENT TOOLS & TECHNIQUES IN CONJUGATION WITH ISO 22000: A CASE STUDY OF DRY ROASTED CASHEW NUT PROCESSING PLANT", Science Int, pp: 653-666, Vol: 25, Issue: 3   
12. S. M. Irfan Farhan Aslam, Hakeem–Ur–Rehman, Aamir Ijaz (2012), "IMPLEMENTATION OF TOTAL QUALITY MANAGEMENT TOOLS AND TECHNIQUES: A CASE STUDY OF FRIED PEANUT PROCESSING PLANT", Science Int, pp: 475-486, Vol: 24, Issue: 4   
13. S.M. Irfan, Aamir Ijaz, DMH Kee, M Awan (2012), "Improving Operational Performance of Public Hospital in Pakistan: A TQM Based Approach", World Appl. Sci. J, pp: 904-913, Vol: 19, Issue: 6   
14. S. M. Irfan Dr. Aamir Ijaz, Dr. Kee, D.M.H (2012), "INTERNAL CUSTOMER JOB SATISFACTION AND ROLE OF TQM PRACTICES", Far East Journal of Psychology and Business, pp: 1-14, Vol: 6, Issue: 2   
15. SM Irfan, A Ijaz (2012), "Patient Satisfaction and Service Quality of Public Hospitals in Pakistan: An Empirical Assessment", Middle-East Journal of Scientific Research, pp: 870-877, Vol: 12, Issue: 6    (External URL)
16. Syed Muhammad Irfan, Daisy Mui Hung Kee, Saman Shahbaz (2012), "Service Quality in Rail Transport of Pakistan: A Passenger Perspective", World Appl. Sci. J, pp: 361-369, Vol: 18, Issue: 3   
17. S. M. Irfan (2011), "An Assessment of Service Quality of Private Hospitals In Pakistan: A Patient’s Perspective", INDIAN JOURNAL OF COMMERCE & MANAGEMENT STUDIES, pp: 20-30, Issue: Special Issue   
18. A Ijaz, SM Irfan, S Shahbaz, M Awan, M Sabir (2011), "AN EMPIRICAL MODEL OF STUDENT SATISFACTION: CASE OF PAKISTANI PUBLIC SECTOR BUSINESS SCHOOLS", Journal of Quality and Technology Management, pp: 1-22, Issue: 1   
19. SM Irfan, A Ijaz (2011), "COMPARISON OF SERVICE QUALITY BETWEEN PRIVATE AND PUBLIC HOSPITALS: EMPIRICAL EVIDENCES FROM PAKISTAN", Journal of Quality and Technology Management, pp: 91-114, Issue: 2    (External URL)
20. S Irfan, Muhammad Mohsin (2009), "Achieving service quality through its valuable human resources: An empirical study of banking sector of pakistan", World Appl. Sci. J, pp: 1222-1230, Vol: 7, Issue: 10   
21. SM Irfan, T Hussain (2009), "Organizational Culture: Impact on Female Employees’ Job Performance", Science Int, Vol: 5, Issue: 1   
22. S.M. Irfan T. Hussain, M. Mohsin (2007), "Effect of shared management practices of HRM and TQM on Job Satisfaction and retention", Journal of Quality and Technology Management, pp: 33-40, Vol: 3, Issue: 1   
Conference Papers:
1. Aamir Ijaz, RK Malik, Rab Nawaz Lodhi, Umie Habiba, S.M. Irfan (2014) "A qualitative study of the critical success factors of ERP system-A case study approach", International Conference on Industrial Engineering and Operations Management, pp: 2556-2566   


PhD Management Sciences
Lahore Business School, University of Lahore, Pakistan
Jan 2015 to May 2021
MS Total Quality Management
Univeristy of the Punjab, Pakistan
2003 to 2005
MSc Mathematics
Univeristy of the Punjab, Pakistan
1990 to 1992

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